Know Before You Go

Frequently Asked Questions

• Does Biltmore Estate have power and clean, drinkable water available?

  Yes! Thanks to the commitment, hard work, and generosity of so many who came to our region’s aid post-Helene, recovery continues to happen all around us, and significant progress has been made.

  The estate’s essential utilities have been restored and Biltmore has received all required permits to re-open safely. Since reopening on November 2, Biltmore has been utilizing our estate wells for operating and will soon transition city water into our system.

• Does the Asheville area have power and clean, drinkable water available?

  Yes! Essential utilities have been restored for the majority of the Asheville area.

  As of November 18, the City of Asheville has restored the distribution of safe drinking water to city residents and businesses, and the citywide Boil Water Notice was lifted.

  This represents an incredible step forward in our community’s ability to recover and thrive after Helene as area businesses are able to reopen and operate normally.

• How do I get to Biltmore with road closures in the region?

  Most roads have reopened. The route from Eastern Tennessee may look different.

  • I-40 is closed near the NC/TN border.
  • I-26 has reopened one lane in both directions near the NC/TN border in Erwin, TN.
  • Best alternate routes add 15–30 minutes of drive time.

  For real-time traffic updates, road closure information, and alternate routes (which may add drive time to travels), please visit Drive NC.gov.

• Are reservation times for Biltmore House limited?

  Yes. During this phase of our reopening, Biltmore House and other estate offerings will have limited hours. The ticketing and reservation times on our website accurately represent what is currently available. We appreciate your understanding and recommend checking our Hours of Operation as you plan your visit.

• Will Biltmore’s main entrance be open?

  After extensive cleanup, Biltmore’s main entrance and iconic Lodge Gate are once again open and ready to welcome guests to the estate. To ensure arrival at our main entrance, please enter the following address into your GPS:

  1 Lodge Street, Asheville, NC 28803

  Due to impacts from Helene, pardon our progress as we redesign this entry.

  As cleanup and restoration efforts are ongoing for our neighbors in Biltmore Village, we recommend guests visit Explore Asheville for helpful information while in the Asheville area.

• Is Chihuly at Biltmore open and will it be extended?

  Yes! Amherst at Deerpark®, where our Chihuly at Biltmore exhibition is located, sustained minimal to no damage from Helene.

  Chihuly at Biltmore has also been extended through February 2, 2025.

• Are estate trails open?

  We appreciate our estate teams’ expertise and hard work as they assess, clear, and safely reopen our network of trails. They’ve made steady progress, but this work is ongoing.

  The following trails have reopened and are ready for guest use:

  • Paths and trails from Biltmore House down to the Conservatory
  • Path from Azalea Garden to and around the Bass Pond
  • Paved path (along the road) and the gravel path (along the French Broad River) from Antler Hill Village to the Lagoon
  • Paved path from Antler Hill Village to Big Rock (2-mile out-and-back path)
  • Deerpark Trail behind Biltmore House
  • Path from The Inn to Antler Hill Village (Westover Trails, Farm Trail, and Arbor Trace Trail remains temporarily closed)

  Trail closures are temporary and subject to change. For your safety and convenience, please pay careful attention to all posted estate signage.