Biltmore Help Center

General

• Should I purchase my ticket in advance?

  Yes! Not only does purchasing Biltmore House admission online guarantee entry on your preferred date, it also saves you $10 per ticket!

• Are reservations required for Biltmore House?

  Reservations are required every day for all guests entering Biltmore House. You’ll reserve an entry time when purchasing your ticket.

  Guests who arrive without a Biltmore House reservation cannot be guaranteed Biltmore House entry. 

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.

• What can I do if you’re sold out on the date I wish to visit Biltmore House?

  Please choose a different date. We encourage you to book your visit at least seven days in advance; this not only enables you to secure your preferred date and time, but also gives you the best ticket price.

• Can I arrive to the estate earlier than my reservation time on my ticket?

  Yes! The reservation time on your admission ticket is your Biltmore House entry time. We encourage you to arrive on the estate early on the date of your admission to explore the gardens, grounds, shops, restaurants, and more.

  We recommend checking current hours of operation for helpful information on planning a full day or longer at Biltmore.

  NOTE: Please arrive at Biltmore House at your reserved Biltmore House entry time. If you arrive late, we will do our best to accommodate you, but we may be unable to do so.
  

• Does Biltmore offer admission discounts?

  Yes! View our special offers for details on discounted admission for Seniors, U.S. Military members, and more.

• I purchased an admission ticket but am unable to visit as planned. Can I reschedule my reservation or cancel for a refund?

  Biltmore tickets are non-refundable. If you are no longer able to visit Biltmore as planned, you may:

  • Gift your admission ticket(s) to friends or family to enjoy!
  • Save your ticket* for a future visit. When ready to reschedule your visit, simply call us at 800-411-3812 with your confirmation number.

  * Candlelight Christmas Evenings admission will be honored as a daytime visit when rescheduled.

Passholder

• How do I become a Biltmore Annual Passholder?

  You can purchase or renew your Annual Pass in person at our Reception and Ticketing Sales Center, by phone at 800-411-3812, or online. Visit our Annual Pass page to learn more.

• I lost my Biltmore Annual Pass Photo I.D. Card – what do I do?

  No problem! Simply visit our Reservations Ticketing & Sales Center to have your I.D. card reprinted. Your guest services associate can either take a new photo or use the photo from the lost card, which is saved in our system. The fee for replacing a lost card is $2.00.

• What are the benefits of being a Passholder? 

  Biltmore Annual Passholders enjoy all of the following for less than $1 a day: 

  • Unlimited daytime Biltmore House visits
  • Year-round estate access that includes our gardens, grounds, and Antler Hill Village & Winery
  • Free admission for your kids ages 16 and under
  • Discounts on tickets for your guests
  • Discounts on tickets for beloved holiday tradition Candlelight Christmas Evenings, all-new outdoor evening light and sound experience Luminere, and guest-favorite exhibitions like Tutankhamun: His Tomb and His Treasures
  • Discounts on dining, shopping, specialty tours, activities, and so much more!   

  View our Biltmore Annual Pass page to view ALL benefits and purchase your Pass.   

Candlelight Christmas Evenings

• Is Candlelight Christmas Evenings different than Christmas at Biltmore during the day?

  Yes! By day, the elegant rooms of the house shimmer, adorned with Christmas trees, ribbons, garlands, and thousands of lights. In the evenings, the addition of flickering candlelight, cozy flames in the fireplaces, and live music invite you to imagine yourself as a guest at the first Vanderbilt family Christmas in 1895.

• Are there any dates Candlelight is not available?

  Candlelight Christmas Evenings is not available November 17, November 26, December 24, or December 25.

• How do I use the Daytime portion of my Candlelight ticket?

  In addition to Evening admission to Biltmore House, ALL Candlelight tickets include Daytime admission to estate grounds: Antler Hill Village & Winery, gardens, shops, and restaurants.

  With a Candlelight Christmas House & Grounds ticket, you can enjoy the Daytime portion of your ticket on the same day of your Evening visit OR the day after: 

  Same Day

  Guests who enter the estate prior to 4:30 p.m. will use the Daytime estate grounds visit portion of their Candlelight ticket on that same day as their Evening visit.

  Day After

  Guests who enter the estate at or after 4:30 p.m. will use the Daytime estate grounds visit portion of their ticket the day after their Evening visit.

  With Candlelight Christmas House, Exhibition & Grounds and Candlelight Christmas Exclusive Tour, House, Exhibition & Grounds, you can enjoy Daytime estate grounds admission BOTH days: on the same day as your Evening visit AND the day after. Simply present your Evening admission ticket at the Admissions Gate on BOTH days.

• Should I make dining reservations for my Candlelight visit?

  Yes. Reservations are available and highly recommended for ticketed Candlelight Christmas Evenings guests at the following estate restaurants:

  • Stable Café
  • Cedric’s Tavern
  • Bistro
  • Village Social

  NOTE: During November and December, dining reservations for The Dining Room at The Inn on Biltmore Estate® are exclusively available to guests staying at The Inn, Village Hotel, or Cottages on Biltmore Estate.

Complimentary tickets

• What does a complimentary ticket include?

  Complimentary tickets are valid for one daytime visit and include a self-guided visit to Biltmore House (advance reservation required) and access to our gardens and grounds, Antler Hill Village & Winery, shopping, dining, outdoor activities, and more.

  NOTE: Complimentary tickets do not include access to special events such as Candlelight Christmas Evenings. A separate ticket purchase is required for special events.

• How do I redeem a complimentary ticket?

  Visit our online reservation portal, biltmore.com/reserve, and follow the prompts to redeem your ticket(s) and reserve your Biltmore House entry time. Advance reservations are required year-round for Biltmore House entry, and must be made in advance at biltmore.com/reserve.

  NOTE: Guests who arrive at the estate without reservations cannot be guaranteed entry.

• Are there any restrictions for complimentary ticket reservations?

  Yes. Select high-visitation dates are unavailable for complimentary admission, including holidays, some weekends, and the month of October. Unavailable dates are subject to change.

  NOTE: Our complimentary ticket policy, unavailable dates, and reservation availability are subject to change without notice.

Luminere

• What happens if Luminere is cancelled due to inclement weather?

  Luminere is a “rain or shine” evening event, and Luminere tickets are non-refundable.

  • If light rain occurs, the show will go on.
  • If rain is such that it impedes the video productions, or if there is lightning, Biltmore will either cancel or delay the show.
  • If the show is cancelled for the evening due to inclement weather, you may use your ticket (or gift it to another guest to use) on a different Luminere evening. When ready to reschedule your visit, you (or the guest to whom you gifted your ticket) can simply call 800-411-3812 with the ticket’s confirmation number.

Other FAQs

• What are your hours of operation?

  Biltmore is open 365 days a year and our hours vary each season. Please see our Hours of Operation page for a complete listing.

• I am a Passholder/Employee/Patron of a partner area attraction/business; how do I reserve and pick up my discount Biltmore tickets?

  Biltmore is delighted to offer $10 off daytime admission* to:

  • Passholders from Chimney Rock State Park, Dollywood, Dollywood’s Splash Country, Grandfather Mountain, Tennessee Aquarium, Tweetsie Railroad, and WNC Nature Center

  • Employees of Mast General Store

  • Patrons (Ticket Holders) of Flat Rock Playhouse

  Reservations must be made in advance by calling Biltmore’s Reception & Ticketing Sales Center at 800-624-1575.

  On the day of your visit, please pick up your discount tickets at Biltmore’s Reception & Ticketing Sales Center (128 Approach Rd, Biltmore Forest, NC 28803) by presenting one of the following at Will Call:

  • Valid Passholder ID for partner area attraction (listed above)
  • Recent Mast General Store pay stub
  • Flat Rock Playhouse tickets

  *Plus applicable tax. Limit 4 tickets. Youth ages 10-16 are half the adult price and kids 9 & under are free with paying adult. Daytime prices vary seasonally and are subject to availability. Not valid with any other offer. Tickets can be upgraded to a Biltmore Annual Pass on the day of visit. Offer valid for 2025 calendar year.