Helene Response

Biltmore is temporarily closed as our community continues to focus on recovery efforts. We appreciate your patience as we navigate this crisis together, and we are committed to providing updates as they become available. Read more about impacts to the estate as well as our $2 million pledge to provide immediate localized support via our newly established Biltmore Relief Fund for WNC.

What We're Doing
How You Can Help
Local Resources

Launched a $2 million Biltmore Relief Fund for WNC to support employees in crisis, providing support to area non-profits aiding our region, and investing in the recovery of our community:
Assisting with historic collection removal and temporary storage for The Cathedral of All Souls.
Providing donations of food to Meals on Wheels, potable water to World Central Kitchen, cold-weather supplies to ABCCM, and temporary canopies for FEMA sites.
Biltmore has already committed the money from our relief fund to local non-profits. If you are a local organization seeking a grant, please consider applying to The Community Foundation of WNC.

To make a financial donation toward recovery efforts, consider these organizations:
Support area businesses by shopping or donating at Love Asheville from Afar.
Plan a future visit to our area when it is safe to travel. Tourism helps support our community.

Real-time traffic updates and road closure information: DriveNC.gov
Current information on food and water distribution sites and other updates from the City of Asheville: City of Asheville Recovery Resources
Buncombe County resources: Buncombe County Emergency Preparedness
Travel and safety info for the Asheville area: Explore Asheville

To Our Community

We are heartbroken for our friends, family, and neighbors across this region who have been devastated by this storm. To our first responders, utility workers, and community volunteers, we are deeply grateful for your endless compassion, care, and courage. We will all work together to recover from this unprecedented event.

To Our Guests

Passholders and Club Members:

Estate access remains closed to Biltmore Annual Passholders, Vanderbilt Wine Club members, and Sporting Clay Club members until further notice. We look forward to welcoming you back once we have safely reopened.

Daytime, Overnight, and Event Guests:

We understand you may have questions regarding cancellations and refunds, and we appreciate your patience as we work to repair our internal network and communication systems.

Guests with tickets or planned lodging arrivals for Friday, September 27 through Friday, November 1: On October 10, we emailed you a form to indicate whether you’d like to keep your ticket and reservation for a later visit date or request a refund. When you’re ready to visit, simply call us to apply your credit to your future visit through November 1, 2025. If you had already requested a refund, you did not receive the October 10 email, and you don’t need to take any further action. We appreciate your patience on processing time.

Guests with tickets or lodging arrivals for November 2 and beyond: We are working to open the estate and look forward to welcoming you for your visit. Please continue to check this page for the latest information.

Private events will be contacted directly by our teams.

To Our Employees

You remain our top priority as our beloved mountain region moves steadily toward recovery. We are grateful to have confirmation that 100% of our team members are safe and accounted for after the storm.

While the estate remains closed, entrance to the estate is not permitted without direction from your supervisor. We will continue sending updates through our emergency notification system to personal email addresses as well as publishing them under the Employee Resources section of our internal website, BiltmoreToday.

To apply for Individual Assistance from FEMA, call 1-800-621-3362, visit disasterassistance.gov, or download the FEMA app.

Impacts to the Estate

While our focus remains on our employees and communities, we are assessing Helene’s impacts to the estate. As with our entire region, conditions vary by location across our 8,000-acre property.

Biltmore House and our Conservatory, Winery, Gardens, and overnight properties received minimal or no damage from the storm. Like our neighbors, we are working on plans for a swift recovery, and we look forward to welcoming guests again as soon as it is safe to do so.